Frequently asked questions

What can I do in Vela?
Vela combines powerful AI and bulk editing tools to help you manage, optimize, and grow your listings across multiple sales channels. AI features like listing scoring, platform-tailored optimization, photo management, AI background generation, and copy and merge make it easy to improve SEO and boost listing quality at scale. You can apply AI optimizations in bulk, refine product details, and keep your listings consistent across all your connected shops—all from one simple workspace.
How do I create an account?
Go to getvela.ai and click “Get Started.” After you enter your name and email address and create a password, Vela will walk you through connecting your first shop so you can start managing your listings right away.
How do I connect my shops?
You can connect your first shop during account creation by choosing the shop you’d like to add and completing authorization with that channel. You can also connect additional shops later by selecting “Add Shop” from your dashboard once you’re logged in. Vela will sync your listings automatically after each shop is connected.
Do I need to install anything?
No, Vela is web-based and works in your browser. We recommend using a computer (laptop or desktop) to access the app for the best experience.
What sales channels does Vela support?
Vela currently supports Etsy, Shopify, eBay, and Faire, with more channels coming soon. You can connect one or multiple shops and manage them all from a single workspace.
How many shops can I connect?
As many as you want, across all supported platforms. Each shop can only be connected to one Vela account.
Do changes in Vela affect my live shop immediately?
For individual and bulk edits, and listing creation - changes won't reflect in your shop until you click Publish, Schedule or Sync. When you connect and/or save changes to a profile, your shop is immediately updated.