Frequently asked questions

Can I keep editing while an import runs?
Yes. Imports run in the background, so you can navigate, edit, or even close Vela. The import continues until complete.
Can I create new listings with CSV?
Yes. Download a CSV template for new listings by clicking "Import" from the main dashboard. In an exported CSV of existing listings, add a new row for each listing you'd like to add. Leave the Listing ID column blank, and Vela will treat the row as a new listing. See the video on CSV Import and Export for details on adding listings with variations via CSV.
Can I download all my images?
Download links for all images and video in your listing will be included in your CSV export, but duplicates (like size charts) will appear in the row for each listing Studio is better for exporting a deduplicated image library, directly as files rather than links.
Can I upload to multiple shops at once?
Yes. Select additional shops in the Mapping Wizard. Each shop import can then be reviewed and edited individually.
Can I use my own CSV format?
Yes, but you’ll need to map your columns in the Wizard. Starting with a Vela export or blank template is recommended.
What happens if my CSV has errors?
Vela highlights missing or incorrect fields in red. Fix them in Bulk Edit or directly in the listing editor before publishing.
Can I schedule CSV imports?
You can schedule imported updates or new listings to publish at a specific date and time.
What happens if I delete a photo link in the CSV?
That photo will be removed from the listing when re-imported.
How do I export a CSV?
Select the listings you want to export, click “Export,” confirm your email address, and Vela will send the CSV file to your inbox. For a complete walkthrough, watch the Help Center video on exporting CSV files.
How do I edit listings in a CSV?
Open the CSV file you received, make your updates, and save it. Then return to Vela, click “Import,” and upload the edited file to bring your changes into the platform. For full instructions, see the Help Center video on editing listings in a CSV.
What fields are included in exports?
Titles, descriptions, prices, tags, details, SKUs, inventory, variations, and photo/video URLs. Optional fields for Etsy listings are not included as they cannot be imported via CSV at this time, but they can be edited in bulk once the imports are complete.