Vela combines powerful AI and bulk editing tools to help you manage, optimize, and grow your listings across multiple sales channels. AI features like listing scoring, platform-tailored optimization, photo management, AI background generation, and copy and merge make it easy to improve SEO and boost listing quality at scale. You can apply AI optimizations in bulk, refine product details, and keep your listings consistent across all your connected shops—all from one simple workspace.

You can connect your first shop during account creation by choosing the shop you’d like to add and completing authorization with that channel. You can also connect additional shops later by selecting “Add Shop” from your dashboard once you’re logged in. Vela will sync your listings automatically after each shop is connected.

Vela currently supports Etsy, Shopify, eBay, and Faire, with more channels coming soon. You can connect one or multiple shops and manage them all from a single workspace.

Go to getvela.ai and click “Get Started.” After you enter your name and email address and create a password, Vela will walk you through connecting your first shop so you can start managing your listings right away.

As many as you want, across all supported platforms. Each shop can only be connected to one Vela account.

No, Vela is web-based and works in your browser. We recommend using a computer (laptop or desktop) to access the app for the best experience.

For individual and bulk edits, and listing creation - changes won't reflect in your shop until you click Publish, Schedule or Sync. When you connect and/or save changes to a profile, your shop is immediately updated.

To start a new shop directly from Vela, click “Add Shop” from your Shops dashboard. This opens the list of supported marketplaces, including Etsy, Shopify, Faire, and eBay. You can copy listings to this new shop using AI copy to instantly optimize them for the destination platform. For a full guide to the process, see the article and video on Activate Channels in the help center.

Absolutely. The activation workspace is your staging area—you can build, optimize, and preview listings long before your new shop goes public. Until you connect a live account on the new platform, you have free access to Vela tools for that shop. This lets you perfect content, imagery, and SEO before opening day.

After activation, your listings appear in a new workspace inside Vela. You’ll have unlimited time to edit, optimize, and add more products before connecting the shop or publishing live. Once connected, you can choose when to publish the listings live in the new shop.

No. You can start the activation process in Vela before creating an account on the new platform. Vela gives you a full workspace to prepare and optimize your listings first. When you’re ready to publish, you’ll be prompted to create or log into your account on that platform, then connect it to Vela.

After selecting your listings, click “Edit” to open the Bulk Editor. This lets you update titles, descriptions, prices, photos, and more at the same time. For step-by-step instructions, watch the Help Center video on using the bulk editor.

From your listings dashboard, check the boxes next to the listings you want to edit. You can also use filters or search to find specific listings faster. For more details, see the Help Center video on selecting listings for bulk editing.

Bulk Edit is best for one-off or time-sensitive changes. Profiles are reusable templates for recurring edits.

Yes, after applying changes you can schedule them to go live at a specific time using the Schedule feature.

No. Once synced, changes are permanent. Always review before syncing. If you have selected “Apply,” but not “Sync Updates,” you can click back to the main listing screen and cancel the changes in the popup window. Scheduled updates can be canceled or rescheduled in the Schedule window.

Edits in the top bar apply only to the checked listings. But when you sync, all edits made during that Bulk Edit session (checked and unchecked) are published.

Yes, you can bulk delete entire listings from the main dashboard using the checkboxes. Inside Bulk Edit, you can delete content elements (like tags, photos, or descriptions) but not the full listing.

You can create new listings by selecting “Create Listing,” copying an existing listing and editing the copy, or importing multiple listings in bulk with a CSV file. For a full walkthrough, see the Help Center video on creating listings.

No undo is available, but you can edit or delete the listing once live.

Yes, you can save as a draft in your shop, or save to Staging to keep the listing in Vela until you choose to publish. Listings in Staging do not count towards your subscription cost.

Yes, you can add them at creation using the shop list at top left. Edits and changes will need to be made in each shop tab within the listing. Later, use Copy or Merge to link additional shops.

Open the CSV file you received, make your updates, and save it. Then return to Vela, click “Import,” and upload the edited file to bring your changes into the platform. For full instructions, see the Help Center video on editing listings in a CSV.

Select the listings you want to export, click “Export,” confirm your email address, and Vela will send the CSV file to your inbox. For a complete walkthrough, watch the Help Center video on exporting CSV files.

That photo will be removed from the listing when re-imported.

Yes. Imports run in the background, so you can navigate, edit, or even close Vela. The import continues until complete.

Download links for all images and video in your listing will be included in your CSV export, but duplicates (like size charts) will appear in the row for each listing Studio is better for exporting a deduplicated image library, directly as files rather than links.

You can schedule imported updates or new listings to publish at a specific date and time.

Yes, but you’ll need to map your columns in the Wizard. Starting with a Vela export or blank template is recommended.

Vela highlights missing or incorrect fields in red. Fix them in Bulk Edit or directly in the listing editor before publishing.

Titles, descriptions, prices, tags, details, SKUs, inventory, variations, and photo/video URLs. Optional fields for Etsy listings are not included as they cannot be imported via CSV at this time, but they can be edited in bulk once the imports are complete.

Yes. Select additional shops in the Mapping Wizard. Each shop import can then be reviewed and edited individually.

Yes. Download a CSV template for new listings by clicking "Import" from the main dashboard. In an exported CSV of existing listings, add a new row for each listing you'd like to add. Leave the Listing ID column blank, and Vela will treat the row as a new listing. See the video on CSV Import and Export for details on adding listings with variations via CSV.

Hover over a listing and choose “Copy.” Then, select the destination shop and choose between a standard copy or an AI copy, which adapts the listing for the target platform. For more details, watch the Help Center video on copying listings.

No. Copy creates linked management, but edits remain per-shop. Switch tabs to update other shops.

It will create a duplicate, so best practice is to use Merge if the listing already exists.

There’s a dot for each shop you have connected to that listing, and they are color-coded by platform. Scroll over them to expand and see the platform logo. Listings copied to a new channel will now have an additional dot, indicating the connection.

Not currently — AI Copy works with text fields only. Photo edits can be done in Studio.

Standard Copy duplicates your content exactly. AI Copy adapts text for platform requirements, like character limits and SEO rules.

To merge listings, hover over a listing, select “Merge,” and then choose the corresponding listing or listings in your other shop or shops. This helps keep products synced across channels. For a detailed walkthrough, see the Help Center video on merging listings.

Not yet. Merge lays the groundwork for inventory management, which will come in future updates.

They become linked in Vela for side-by-side management, but edits still only apply per shop.

No, there’s no unmerge option.

You can apply a profile in several ways—by connecting listings directly from the profiles screen, or by choosing the profile from the dropdown when editing individual listings or performing bulk edits. Once you connect a listing, the fields included in the profile will overwrite the existing listing data, including any details that you have included but left blank. Learn more in the Help Center video on applying profiles.

You can create a profile manually in the profiles section by choosing "Create profile" and choosing the listing sections you'd like to include, or by saving an existing listing as a profile from within that listing by clicking "Save as a profile." Profiles make it easy to reuse details like descriptions, tags, and photos across multiple products. For more guidance, see the Help Center article and video on profiles.

Yes. You can copy a profile to another connected shop or platform. Profiles are shop-specific, so the copy won’t auto-apply to listings in the new shop; review and adjust platform-specific fields (like attributes, policies, or shipping) before using it.

1. Make sure the variations in the profile exactly match the listing’s variations (spelling, order, capitalization). 2. Check the **Retain SKUs/Quantity/Prices** box when creating or editing the profile. 3. If variations don’t match exactly, the profile won’t connect. 4. Once connected, you can change SKU, quantity, or price individually without impacting other listings. 5. To update all connected listings’ SKUs, quantity, or price later, uncheck the box and save changes in the profile.

Profiles are best for repeating, reusable details like policies, standard variations, or template fields. Bulk Edit is better for one-off changes across many listings, such as a seasonal price increase.

Template mode is for creating new listings only. The profile will fill in the fields when you create the listing, but the new listing won’t stay connected to the profile afterward.

No. Once saved, changes sync immediately. To protect yourself, you can export listings as a CSV first for backup. If you need to undo, you’ll have to reapply values via Bulk Edit, CSV, or another profile.

Yes, as long as the profiles affect different fields. But often it’s simpler to combine fields into one profile.

Any connected listings remain live and keep the most recent data. The profile itself is removed, but listings are unaffected.

Yes. If you include a section in your profile, blank fields in that section will overwrite the connected listings. For example, if you include variations but only fill one variation, all connected listings will be reduced to just that one.

You can schedule bulk edits, individual edits, or new listings in Vela. After making your changes, choose "Schedule" to choose a future date and time to publish. This helps you plan updates around product launches or shop activity, and changes can go live when you're away from your computer. For more details, see the Help Center video and article on Schedule.

There’s no hard limit, but platforms have rate limits. Avoid scheduling more than 500 listing updates per 24 hours.

Yes. Scheduled bulk edits appear under ‘Updates’, while new listings appear under ‘Listings’.

For existing listings, only the section you edited shows. If you’re unsure, cancel, make the edits again, and reschedule. For new listings, you can adjust them in Drafts before rescheduling. https://vela-cc.webflow.io/post/cms-trends-2023

Go to the Schedule section or directly into the listing and click Cancel.

Go to the Schedule section and select the impacted listings, or directly into the listing, and click Reschedule.

You can optimize any listing wherever you see the green wand icon. Add notes to guide the AI, retry for new results, revert if needed, or keep changes when you’re satisfied. You can optimize entire listings from the individual listing edit page, or optimize sections individually or in bulk. AI optimization is tailored for each selling platform and improves SEO performance. For more details, see the Help Center video on optimizing listings.

You have complete control. You can run full-listing optimization to refresh all editable fields at once, or use section-level optimization (titles, descriptions, tags or SEO metadata only) for more targeted updates. This lets you fine-tune specific areas while keeping other parts of your content exactly as you like them.

When you click Optimize or use the green wand icon, Vela’s AI rewrites or adjusts content like titles, descriptions and other SEO fields to improve relevance and clarity—raising your score and discoverability. You can preview AI’s suggestions, Keep them as-is, or Retry for new results before publishing.

Your listing score reflects how well your listing aligns with the best practices and SEO requirements of the platform it’s published on (like Etsy, Shopify, or eBay). Scores are generated using marketplace-specific criteria such as title structure, tags, descriptions, and photo setup—helping you instantly see where improvements can boost visibility and performance.

To create a new background with AI, hover over a photo in Studio or in your listing and click the edit icon. Choose “Remove Background” to isolate your product. You can use the endpoints to scale or rotate the item as needed. In the AI Generate box, enter a prompt describing the background you want, or click “Prompt Assist” to optimize your prompt for best results. Then click “Generate.” You’ll see three thumbnail options—click any to view them full-size. When you’re happy with a result, choose “Save to Existing Photo” to replace the image everywhere it’s used in your shop, or “Save as New Photo” to add it as a new image that can be used in listings or when creating new products. For detailed steps, see the Help Center video on creating new backgrounds with AI.

Studio is where you manage and enhance your product photos using Vela’s AI tools. You can upload, organize, and edit images; generate or replace backgrounds with AI; apply filters; and replace images in bulk across your listings. You can also expand images with AI to fit preset sizes for all your sales channels and social media platforms, helping your visuals stay consistent everywhere you sell. For a complete walkthrough, see the Help Center video on using Studio.

Currently yes, though some advanced AI features require a Vela Pro subscription.

Yes, Studio deduplicates images so shop-wide downloads are cleaner than via CSV export. Select each photo you want to download, and select “Download” at top right.

Yes, once you add or edit alt text in Studio, it applies to every listing that uses that photo.

You can undo or revert while editing, but once saved, changes are permanent.

Yes. Deleting an image from Studio removes it from all listings it’s attached to.